Visit our official website, browse our curated timepiece selection and choose your favorite model. Simply add it to your shopping cart and continue to the checkout process. Enter your delivery information, select your preferred payment option, and finalize your purchase. A confirmation email with your complete order information will be sent to you after your payment has been successfully processed.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and Google Pay. All transactions are securely processed to protect your financial information.

Should you need changes to your purchase before it enters our fulfillment process, please reach out to our support team to adjust details like your timepiece variant or delivery location. Once your order moves to processing status, we are unable to make further modifications.

For assistance with your order: support@vexo.watch

To cancel your purchase, please contact our support team while your order is still in pre-processing status. In cases where your item has already been dispatched, you'll need to follow our standard return procedure after receiving your package.

We recommend checking your spam and junk folders first. If you don't find your confirmation there, please contact our team with your purchase information so we can verify everything was processed correctly. Sometimes this occurs when an email address was entered incorrectly during checkout, and our representatives will help update your contact information accordingly.

For assistance: support@vexo.watch

Please reach out to our customer service team with your complete order information, and we will promptly investigate the charge to ensure you were billed the proper amount.

We offer two shipping methods:

Standard Shipping (Free): Arrives in 7-12 business days

Express Shipping: Arrives in 5-8 business days

Please note that all purchases require 1-3 business days for processing before dispatch. Delivery timeframes exclude weekends and holidays.

After your order is dispatched, we'll send you a confirmation email containing your unique tracking number. Simply enter this number in our tracking portal to monitor your package's journey in real-time.

Tracking portal: https://vexo.watch/apps/parcelpanel

Tracking data may require up to 72 hours to refresh in our system. If you don't see any updates after this timeframe, please reach out to our customer service team for help with locating your package.

For assistance: support@vexo.watch

If your shipment is taking longer than the expected delivery timeframe, first review your tracking information for updates. Should the tracking status remain unchanged, please contact our customer service team. After verification, packages confirmed as lost may qualify for either a replacement item or refund.

For assistance: support@vexo.watch

First, check with your neighbors to see if they received it, inspect your mailbox thoroughly, and inquire at your local postal facility. If your package remains missing after these steps, please contact our customer service team so we can begin investigating its whereabouts.

For assistance: support@vexo.watch

Yes, you can upgrade to our express shipping option for an additional fee by contacting our customer service team, provided your order hasn't been dispatched yet.

For assistance: support@vexo.watch

If your package is returned to us because of address errors, please contact our customer service team to coordinate a new shipment. Please note that additional delivery fees may be required for reshipment.

For assistance: support@vexo.watch

International shipments may experience varying customs processing delays. If your package has been held in customs for longer than one week, please reach out to our customer service team for guidance and assistance.

For assistance: support@vexo.watch

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