Visit our official website, browse our curated timepiece selection and choose your favorite model. Simply add it to your shopping cart and continue to the checkout process. Enter your delivery information, select your preferred payment option, and finalize your purchase. A confirmation email with your complete order information will be sent to you after your payment has been successfully processed.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and Google Pay. All transactions are securely processed to protect your financial information.

Should you need changes to your purchase before it enters our fulfillment process, please reach out to our support team to adjust details like your timepiece variant or delivery location. Once your order moves to processing status, we are unable to make further modifications.

For assistance with your order: support@vexo.watch

To cancel your purchase, please contact our support team while your order is still in pre-processing status. In cases where your item has already been dispatched, you'll need to follow our standard return procedure after receiving your package.

We recommend checking your spam and junk folders first. If you don't find your confirmation there, please contact our team with your purchase information so we can verify everything was processed correctly. Sometimes this occurs when an email address was entered incorrectly during checkout, and our representatives will help update your contact information accordingly.

For assistance: support@vexo.watch

Please reach out to our customer service team with your complete order information, and we will promptly investigate the charge to ensure you were billed the proper amount.

We offer two shipping methods:

Standard Shipping (Free): Arrives in 7-12 business days

Express Shipping: Arrives in 5-8 business days

Please note that all purchases require 1-3 business days for processing before dispatch. Delivery timeframes exclude weekends and holidays.

After your order is dispatched, we'll send you a confirmation email containing your unique tracking number. Simply enter this number in our tracking portal to monitor your package's journey in real-time.

Tracking portal: https://vexo.watch/apps/parcelpanel

Tracking data may require up to 72 hours to refresh in our system. If you don't see any updates after this timeframe, please reach out to our customer service team for help with locating your package.

For assistance: support@vexo.watch

If your shipment is taking longer than the expected delivery timeframe, first review your tracking information for updates. Should the tracking status remain unchanged, please contact our customer service team. After verification, packages confirmed as lost may qualify for either a replacement item or refund.

For assistance: support@vexo.watch

First, check with your neighbors to see if they received it, inspect your mailbox thoroughly, and inquire at your local postal facility. If your package remains missing after these steps, please contact our customer service team so we can begin investigating its whereabouts.

For assistance: support@vexo.watch

Yes, you can upgrade to our express shipping option for an additional fee by contacting our customer service team, provided your order hasn't been dispatched yet.

For assistance: support@vexo.watch

If your package is returned to us because of address errors, please contact our customer service team to coordinate a new shipment. Please note that additional delivery fees may be required for reshipment.

For assistance: support@vexo.watch

International shipments may experience varying customs processing delays. If your package has been held in customs for longer than one week, please reach out to our customer service team for guidance and assistance.

For assistance: support@vexo.watch

In cases where your package was returned to our facility due to address errors or delivery service issues, please contact our customer service team to arrange for reshipment. Please note that additional shipping charges may apply for this service.

For assistance: support@vexo.watch

When your package experiences customs delays exceeding one week, please contact our customer service team to determine if any additional documentation or steps are needed to clear your shipment through customs.

For assistance: support@vexo.watch

Shipping Protection is an optional service available during checkout that offers complete coverage if your item is lost, stolen, or damaged during transit. By adding this protection, you'll receive either a replacement or refund should any shipping complications arise. Please note that without this coverage, our company cannot assume responsibility for packages that encounter issues after they've been dispatched. We strongly suggest including this protection for additional security and confidence in your purchase.

We gladly accept returns within 14 days of delivery. Simply contact us for return instructions.

Contact our team with your order information to get your return label. Your refund will be processed 3-5 business days after we receive your returned item.

For assistance: support@vexo.watch

Yes, we do offer exchanges for a $20 fee per item. If you select a timepiece with a higher price point, you'll need to cover the difference in cost.

To maintain our competitive pricing while offering quality timepieces, we operate with minimal profit margins. For this reason, the cost of return shipping will be subtracted from your refund amount. This approach allows us to continue providing affordable products while still ensuring a straightforward return process. We're always available to answer any questions you might have about this policy.

Contact our team with videos or photos documenting the problem. Based on our assessment, we'll provide either a replacement item or refund.

For assistance: support@vexo.watch

If you receive the wrong timepiece, please contact our support team right away and include photos. We'll promptly resolve this by sending your correct model.

For assistance: support@vexo.watch

To maintain your timepiece, keep it away from moisture and extreme temperatures. For metal bands, regularly clean with a soft cloth.

If a promotion allows mix-and-match selections, simply add your desired watches to the cart, and the discount will automatically apply at checkout. In some cases, you may need to add multiple watches and then remove any you do not wish to purchase—the discount will still be applied correctly.

No, only one discount code can be applied per order. However, you may use a single discount code in conjunction with our BOGO sale.

You can reach us via email at support@vexo.watch. Our team responds within 24 hours.

Orders flagged with a fraud risk assessment above 50 will be automatically canceled and refunded as part of our security measures. To maintain the safety of both our customers and business operations, we strictly enforce this policy and cannot process any orders identified as high-risk under any circumstances.

Yes, all VEXO watches are covered by a 12-month warranty, ensuring protection against manufacturing defects across our entire collection.

Currently, we do not offer extended warranties, but our customer support team is available for assistance with any product concerns.

Customer support: support@vexo.watch

Yes, we offer bulk purchasing options for retailers and businesses. Contact us for details on wholesale pricing and customization.

Contact: support@vexo.watch